Services

Standard Diagnostic Service

  • Cost: $60
  • Turnaround: 2-3 Days

For our Standard Diagnostic Service we charge $60 when you drop off your computer, and the turnaround time is 2-3 days. If we find any hardware problems we will quote you the price and timeframe for the additional repairs and the $60 diagnostic fee is applied toward the repair total.

You do not need an appointment for Standard Diagnostic Service–you can drop off the computer anytime between 9:30am and 5:00pm, Monday-Friday.

Rush Diagnostic

  • Cost: $120 + $60 Diagnostic Fee
  • Turnaround: 24 Hours

Our Rush Diagnostic moves your computer to the front of the line and guarantees completion of the diagnostics and cleanup within 24 hours.

The Rush Diagnostic Service has limited availability, on a first come-first served basis, with a 12:00pm cutoff for the guaranteed 24-hour turnaround.

On-Site Service

  • Cost: $140/hour
  • Availability: By Appointment

Our On-site Service sends an expert technician to you. This service is billed hourly at $140 per hour, with a 1-hour minimum.

ASAP Same-Day Service

  • Cost: $140/hour
  • Availability: By Appointment

Our ASAP Same-Day Service allows you to drop your computer off and pick it up the same day. Many simple repairs and upgrades can be completed the same day with this rush service. An expert tech is dedicated to your computer from start to finish, so that the work is completed ASAP! This service is billed hourly at $140 per hour, with a 2-hour minimum, and depends on availability, so please call ahead to make an appointment.

(Please note: not all problems can be resolved in one day, even by our seasoned, expert techs. If your computer needs to be escalated to a more lengthy troubleshooting process or requires parts to be ordered we will stop the clock and contact you to make a plan for the completion of your expedited repair.)

Data Recovery

  • Cost: $199 / $399 / $699 / $899
  • Turnaround: 2-days to 2-weeks or more, depending on the complexity of the recovery.

[More Data Recovery details coming soon…]

Liquid Spill Cleanup

  • Cost: $285 (+ parts if needed)
  • Turnaround: 4-5 days (including a full dry-out after cleaning)

Every Liquid Spill Cleanup process begins with a complete teardown of your computer — any part that can be removed is removed, so that any moisture in all the tiny little crevices has a chance to dry out. Next we perform a visual inspection of all of those parts to look for any moisture that is still inside or any corrosion that has already occurred on the electronics. Any parts that show residue or corrosion are then put through an elaborate and tedious cleaning process involving an ultrasonic cleaner and high-grade isopropyl alcohol. Then everything is allowed to dry out completely before it is reassembled by our expert technicians and put through a rigorous testing process.

We will contact you with the results of our tests along with a price quote if any replacement parts are needed to get your computer fully functional again.

Insurance Claims

  • Cost: $135
  • Turnaround: 4-5 Days

Accidental damage like liquid spills or dropped computers may be covered by your insurance policy. Most insurance companies require an official report and repair estimate for computer damages that qualify for coverage under your policy. We are happy to generate this report and provide it to you in print or by email so that you can submit it to your insurer for reimbursement*. The cost of this service is $135, due at the time of drop-off and may be applied to the final repair cost.

*We are unable to process insurance claims or work directly with insurers on your behalf.

Time With a Tech

  • Cost: $80/hour
  • Availability: By Appointment

Time With a Tech is our one-on-one training service, offering a chance for you to bring your list of questions or topics to cover and one of our qualified technicians will work with you to resolve your problems or increase your Mac savvy. All at a pace appropriate for your learning style.